Businesses worldwide still are struggling to establish a successful remote-work offering 18 months after the pandemic spurred companies to shut offices, a study found.

More than half (53 percent) of companies with fewer than 100 employees either “struggle with remote technology or lack it altogether,” a survey by Origami Connect revealed. That shrank to 50 percent for businesses with 100-500 workers and about 43 percent for those with 500 or more staff.

“Even when employees can perform tasks remotely, they are required to come into the office due to technology issues,” the study said.

In addition, a quarter of firms don’t have documented remote-work policies and procedures, the poll found. This makes it difficult to ensure the quality of work being performed remotely as well as resolve issues and train new employees, it said.

The study also found that 48 percent of businesses don’t have performance-tracking and management systems in place.

That’s “forcing them to rely on daily monitoring and feedback, which is difficult in a remote environment,” the report said.

“The issue with remote work is not managers’ need for control. It’s that many companies lack the bare essentials to make remote work viable,” said Yaroslav Pentsarskyy, Digital Workplace advisor for Origami Connect. “Technology and processes for remote work are simply not there

Origami polled more than 200 organizations based in North America, Europe and Oceania. Respondents mostly represented IT, human resources and internal communications.

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